United Airlines computer power outage delayed thousands of travelers Thursday when it tries to win back customers after glitch earlier this year embarrassed airlines.
Two-hour power outage of 6,365,679 American flights scheduled to be held on Thursday, the airline said. This includes 257 aircraft delay outage, the rest of the delay caused by the subsequent flight of the aircraft directly, the airline said.
From Los Angeles to London, Boston, San Francisco, frustrated flyers tweeted speak about the problem snarky. This year is the third largest computer mishap.
"Radio Shack computer or abacus to help the United Nations system fixed it?" Tweeted a motorsports writer Lewis Frank plane from Newark, New Jersey, Miami, including the last race of the NASCAR season .
In a subsequent telephone with The Associated Press, Frank said: "Why is there a system failure is a beautiful day what backup and backup to the backup?"
Technical problem occurred about 8:30 EST, 10:30 and is scheduled to spread throughout the airline's network, but delays in the morning, the rest of the day, and even fixed the root cause of the United States. This is because once the aircraft leave late, it can be difficult to make up for lost time.
The burr participate in the company's operations center in Chicago, the communication scheduling between the airport and aircraft around the world, the U.S. spokesman Rahsaan Johnson said. Dispatchers to communicate information, such as pilots, who need it to operate the flight weight and fuel load. Johnson said the airline has identified specific problems, and said that it will not happen again.
United Continental Holdings, the company's shares fell 47 cents, or 2.4 percent, to $ 19.51 a day, when the other airline stocks rose.
Since March, the United States has been struggling with technical problems, when the switch to the computer system of passenger information, previously used continental. The United States and China in 2010 through the merger. Since March it easier for workers to use the system, known as the "Shares", requires a lot of rework.
The United States in August, 580 flights delayed, its Web site was shut down for two hours because of a computer hardware.
Johnson said Thursday the problem is not related to the integration of the two airlines computer systems.
10, 1999 (Thursday), he said, the flight was canceled because of this problem. He said that 80% of the airline's flight time. In comparison, the government's statistics show that the United States and mainland time in November 2011, about 83% of the flights.
He said that this issue affects aircraft from the United States. Aircraft from the mainland, and regional United Express flights were not affected.
CEO Jeff Smisek October 25, acknowledged that some customers avoid the United States in the summer of this year, because of the computer problems. He said that the airlines have to fix these problems by improving the software and systems, more spare aircraft in other mobile.
"We hope," he said, then earned back a detour, we hope to attract new customers, these customers.
Thursday's problem, which the United States does not need, airlines and tourism Atmospheric Research Group analyst Henry H. Harteveldt said. "This event shows an unacceptable plan in the United States," he said.
"The merger is an out-and-out disaster, almost every count, the United States must make some changes to begin its administrative leadership of CEO, including its chief information officer, if you want to restore the confidence of the passengers, he said.
Last Thursday's confidence appears shaken.
, Michael Silverstein, who are in financial services, should be in 06 point 01 am flight from Los Angeles to San Francisco. Computer disruptions has caused him to miss a meeting. Another worry missing, he walked off the plane and buy a $ 195 in the last second Southwest Airlines flights, Oakland, California, United States
"I am frustrated because I missed a meeting, and I think I have enough time," he said.
Freed reported from Minneapolis. The airline writer Scott Mayerowitz in New York contributed to this report.
No comments:
Post a Comment