United Airlines, just a week before the year's busiest travel periods, suffered another major computer problems Thursday morning, hundreds of flights across the country delayed, mainly on the East Coast. The aviation industry observers called the "head launched the world's largest airline.
The spokesman said, the American Charlie Hobart latest failure involves scheduling system software, headquartered in Chicago, the American aircraft before take-off communication, provide information, and weight and balance of the aircraft, passengers and amount of luggage.
Manchester United's regional jet service, United Express flights were not affected.
The power outage occurred from about 7:30, 9:30 (Thursday) and led to 257 delays directly attributable to interrupt and spent more each day, and about 10 canceled. The airline said it 636 delay Thursday, far more than the typical number of about 300. The delayed impact of the airline's 5,500 daily flights to a relatively small number - less than 5%, Hobart said.
O'Hare International Airport, the impact seems to be minimal, the United States and airport officials said.
There is a system in the United States, its passenger reservation system switched to March rampant problem. In August, the airlines have a network interruption occurs, the piece of data centers in the United States, communications equipment failed, disabling communication with the airport and the United States website, United.com. This is due to the failure of the supplier in the U.S..
Computer reservation system, especially in the summer, the affected flights CEO Jeff Smisek, the U.S. parent company United Continental Holdings company, since March, a public apology. He admitted, hurt airline profits of the third quarter of the business of Wall Street analysts as many customers fled competitors. However, he said, the airline behind these problems and he was confident that America will fulfill the busy holiday tourist season in late October, and the analyst's earnings conference call.
In addition to weather-related delays, such as the superstorm Sandy and blizzards in the East Coast, which seems to be power outages until Thursday. A spokesman said that, even on Thursday, the United States is about 80%, to reach its target.
"This is a software problem, we found and fixed within two hours, U.S. spokesman Rahsaan Johnson said," It will not happen again. "
Hobart said he did not what the problem.
Joe Brancatelli, business travel in JoeSentMe.com writer, said the failure to point to a larger problem.
Some industry observers say, the United States an excuse.
"This is unacceptable plane, Harteveldt said:" Henry, one of the founders of the Atmospheric Research Group. "This makes the laughing stock of American Airlines."
He said the airline's computer system is complex, and on Thursday of the problem may be a matter of time, but have been defeated, the United States is not only embarrassing, they "undermine trust the airlines and the low morale of staff."
"Clearly failed, launched in the airline's strategy and execution and head of the airline," he said. United States (chief information officer) should resign or be fired. "
Hobart said the airline has improved recently.
"Since the summer, we have significantly improved our operating results, our flight nearly 85% of the time so far this month, nearly 80% of flights arrived in October, although as the hurricane Sandy's business challenges," he said. : "We understand our customers, this interruption is frustrating, we can help them to rebook without penalty and receive a full refund if their flight has been delayed at least two hours."
"It says, (airlines) must stop the roadmap for the merger of the two, you can crush," Brancatelli said. He argued that Continental Airlines merger plan.
"There are too many things wrong," he said. Blame the exhibition of guy, "he said, senior management personnel in the United States. Fish smelly head. "
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